What does the insurance cover?
Your structures – Holiday Home / Static Caravan / Chalet / Lodge – are of course at the centre of the cover but the all-important additional items such as the underground services, fixed storage chests, steps, decking, patios, hot tubs, gas bottles, skirting and associated fences and gates are also included. The additional costs of the site clearance, transport of the new structures, and siting are also included in the sums insured.
The household goods, personal possessions and clothing inside the structures are covered under the contents cover.
The policy covers the main dangers you would expect – Storm Damage, Damage to Heating / Plumbing through Frost, Theft, Fire, Flood, Escape of Water, Lightning, Explosion, and Subsidence.
There are also other benefits included as standard,
- Accidental Damage to your structures or your contents.
- Damage caused by Vermin.
- Allows for cover whilst your unit is being hired by others (an increased excess may apply).
- Cover for Alternative Accommodation or Loss of Rent.
- Conveyancing Cover for a new owner when you have sold a structure but ownership has not yet passed to the new owner.
The above is not a full list of the cover provided; the full details and exclusions can be found in the policy wording.
Who is Gallagher (Holiday and Home Parks)
We are a team made up of many of the most experienced individuals who have specialised in insurance for the park industry over the last thirty years. Combined, we have in excess of 300 years’ experience, covering all areas of service and support. From our senior management team and external client facing team through to our client service and claims managers, to individual account and claims handlers.
We are proud to be part of one of the largest insurance intermediary ﬁrms in the world with over 20,000 insurance colleagues in over 30 countries. For the past few years Gallagher has been awarded the World’s Most Ethical Companies® designation for insurance broking. This award identiﬁes companies that go beyond making statements about doing business ethically and translates those words into action.
Who are the insurers?
We are backed by Underwriters at Lloyd’s who have “A” rated Lloyd’s security.
How do I know the policy wording is suitable?
Having worked closely with the park industry for the last thirty years, our Holiday and Home Park team has an unrivalled knowledge of the insurance needs of your industry. Using this knowledge we have been able to develop bespoke policy wordings that have been written speciﬁcally for holiday and residential home parks within Great Britain and Northern Ireland.
What is “New for Old” cover?
“New for Old” cover means that in the event of an insured loss to your holiday home, the insurers will pay the full cost of repair or, if damaged beyond economic repair will provide you with a new holiday home of equivalent quality.
Contents can be included on a new for old basis, other than household linen and clothing which are covered on a “Market Value” basis.
Can I change my cover from “Market Value” to “New for Old” cover?
Yes you simply need to contact the park and they will provide you with an alternative quotation.
Are there any exclusions on the policy?
The main exclusions are: loss or damage from seepage of water into the holiday home through seams or seals, (which should be avoided by reasonable maintenance); general wear and tear; the ﬁrst £250 for each and every claim for escape of water or oil if your holiday home is left unoccupied during the period from 1st October to the 14th March, there are specific conditions relating to maintenance of your structure – please refer to your full policy wording for the actions you need to take when the Structure is unoccupied during this period. Subject to these policy requirements being adhered to, the applicable excess will be the first £250 for each and every claim if your structure is left unoccupied during the period from 1st October to the 14th March, unless a park approved service for drain down and recommissioning has been used where a nil excess will apply. You should always check your documentation to familiarise yourself with any other exclusions.
Is there an excess?
The policy will exclude the ﬁrst £50 of each and every claim increasing to £500 for subsidence and for malicious damage by a hirer or tenant, or £250 for escape of water or oil as set out above.
Am I insured if other people hire my caravan?
Yes, the policy provides cover for malicious damage caused by someone hiring your caravan provided the booking is made via your park, the excess is increased to the ﬁrst £500 of each and every claim. You will also have the peace of mind to know that you have £5million of policy cover for legal liabilities to third parties.
What should I do if I have a claim?
In the ﬁrst instance the park may be able to be of assistance as they can provide you with details of specialist repairers in your area. Our knowledge and experience means underwriters have authorised us to handle and negotiate all claims on their behalf ensuring that we have full input and control over any claim you may have. Creating an environment through which we are able to deliver an exceptional claims service has been a fundamental requirement within our business plan. Our claims contact details are 01452 801701 Monday to Friday 9am to 5pm or Email: UK.holidayhomes.claims@AJG.com.
Our guidance notes if your holiday home is damaged.
- Emergency repairs can be carried out to prevent any further damage for example replacing skylights/boarding windows/ securing doors/tarpaulin on damaged section of the roof. Please contact us if you have any queries as to what constitutes as an emergency repair.
- In the case of a ﬂood or an escape of water please remove any sodden ﬂoor coverings so that the drying process may begin. Slash the membrane under the unit to allow water to escape and not be held against the underside of the ﬂoor.
- Any damage due to theft, malicious damage, or vandalism should be reported to the police immediately.
- It is always useful to have a number of photographs of the damage and the cause of the incident if any.
- Keep any receipts or invoices for damaged items and those replaced – they will be needed when submitting a claim. Any damaged items should also be kept in case they are required for inspection by insurers.